Booking your course

​

• You can book by telephone, email, or through Facebook. Arrangements to speak to us personally can be made by calling us on 01287 634880.

• The date you do your course can be one that is already advertised on the website or on Facebook, or we can arrange to train on a day to suit you.

• A date/place will only be secure once a deposit is made. Until that time places can be sold to other students or the date cancelled with no notice given to you.

• Our deposits are generally 50% of the total course cost, however courses with fees of £200 or more can be paid in installments. The deposit required will be stated on our website or agreed with you in person.

• Balances must be paid at least 14 days before the training date, as this is our latest cancellation date. If you fail to pay the balance by that time your place may be sold or the date cancelled. You will be given a notice by email or telephone when the balance is due. 

• To confirm a place on Reflexology, Aromatherapy or Swedish Massage, evidence of a qualification in A&P (or equivalent) must be produced at time of booking. Alternatively, proof of registration on an accredited A&P course must be submitted. Your course certificate will be released once you have completed the necessary pre-requisites. 

​

​

Paying for your course

​​

• You can pay for your course by cash, credit/debit card or by BACS transfer. We no longer accept cheques.

• You can also pay by Paypal. A 5% charge will be made for using this service unless paid as a friend/gift (fee-free option). 

• When registering interest in booking on a course, you will receive an email with all the ways to pay.

​

​

Deposits

​

• Deposits for training courses and workshops are non-refundable. They are also non-transferable (unless agreed at the discretion of the manager). If you are unable to attend your course your deposit will not be returned to you.

• A 7 day cancellation policy applies to assessment deposits within 12 months of the first day of training.

• A £10 charge is made for assessments made beyond the 12 months of the first day of training. This charge is non-refundable and non-transferable.

​

​

Cancellation Policy

• Training courses have a 14 day cancellation policy in place.

• Courses paid in full but cancelled with more than 14 days notice will be refunded minus the deposit.

• Courses paid in full but cancelled with less than 14 days notice will receive no refund.

• Assessment deposits are refundable when 7 days notice of cancellation is given.

• Assessment deposits are non-refundable when less than 7 days notice of cancellation is given.

• Assessment charges are non-refundable beyond the 12th month of the first day of training.

​

​

Confirmation of your course date

​​​

• Once the final balance for your course has been paid, you will receive a final confirmation of your attendance and further details you may find useful when attending Serenity. Information such as parking, lunch facilities, what to wear, start and finish times etc.

  This information will be emailed no less than 7 days before your training date. If you have not received this information please let us know so we can resend it. 

  ​

​

Insurance

​

• All our courses are accredited by The Guild of Holistic Therapists.

• Following completion of your course, you will receive a certificate. This will allow you to gain insurance to practice the therapy you are trained in.

• It is the responsibility of the student to check with their current insurer that the course will be accepted for insurance purposes, prior to enrolling.

​

​

Professional standards

​

• Serenity Holistic Training teaches it's courses to a high standard and reserves the right to withhold certification until it feels a student has reached standards set and discussed during the training. Should a student not meet those standards after the first assessment, a reassessment can be booked. No extra charge will be made for this, though a refundable £10 deposit will be required. A 7 day cancellation policy applies to assessment deposits.
  We will happily reassess students multiple times until we feel that they have reached the required standards of competence.
   

• A deposit of £10 will be required to secure an assessment date. This  is fully refunded when attending the agreed date. Should a student not attend, the deposit will be kept to cover our costs.

• The training on each course is valid for 12 months from the first day of training. A final assessment should ideally be completed within that time, if required by the course. Should a student be unable to pass assessment within 12 months, refreshers on training may be required, at a cost of £20 per hour. 

• Assessments booked after the 12 months validity of the training, will incur a non-refundable £10 charge.

​

​

Attending the course

​

• Students will be expected to turn up at 10 minutes before the commencement of the course. This is to ensure you have time to familiarise yourself with surroundings, discuss any concerns and grab a drink!

• Students are expected to be dressed appropriately, according to the information sent before the course date by email. 

• Finishing times will already have been agreed and you will be expected to stay until that time unless otherwise discussed prior to the training day.

  ​

​

​

Serenity Holistic Training accepts no liability for injury or loss to person or property throughout training. Serenity Holistic Training accepts no responsibility for damage caused by you to another person after you have received your training.

​

Date of last revision: Wednesday December 14th 2016.